At MS Country Resort, we strive to provide our guests with the best possible experience during their stay. We understand that sometimes, situations may arise that require you to cancel your reservation or seek a refund. Please review our refund policy below to understand our procedures and guidelines:
1. Cancellation Policy:
- Standard Reservations: Guests may cancel their reservation up to 48 hours before the scheduled check-in time without incurring any charges.
- Non-Refundable Reservations: Some reservations may be non-refundable. Please check the terms and conditions of your reservation when booking.
- Refunds for eligible cancellations will be processed using the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
3. No-Show Policy:
- If you do not arrive on the scheduled check-in date without prior notice, you will be charged for the full amount of your reservation.
4. Early Departures:
- If you decide to check out before the scheduled departure date, no refunds will be provided for the unused nights of your stay.
5. Special Promotions and Packages:
- Special promotions, packages, and offers may have different cancellation and refund policies. Please review the terms and conditions of these offers when booking.
6. Third-Party Bookings:
- If you’ve made your reservation through a third-party website or travel agency, please refer to their cancellation and refund policies, as they may differ from ours.
7. Contact Us:
- To request a cancellation or inquire about a refund, please contact our customer support team at [contact now].
8. Exceptional Circumstances:
- In exceptional cases such as natural disasters, pandemics, or other unforeseen events, we may make exceptions to our standard refund policy. Please contact us for more information in such situations.
MS Country Resort reserves the right to modify this refund policy at any time without prior notice. Please review this policy periodically for updates.
By making a reservation at MS Country Resort, you agree to and acknowledge this refund policy.